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Best PracticesHow to attract new credit union membersFor over a month now, we’ve been publishing articles that focus on the lifeblood of credit unions: member retention. In our first installment of this...5 min read
Best Practices9 Ways to Create a Culture of Kindness at WorkCompany culture impacts employee engagement as well as customer retention. And that’s just the beginning. But, how often do you think of “kindness” when cultivating...4 min read
Best PracticesThe Power of Kindness at WorkWork today is often focused on productivity: Do your job well and efficiently! Be a top performer! Help the business to compete! But that’s an...4 min read
Best PracticesImportance of Data Literacy in HealthcareAs the healthcare industry becomes increasingly data-driven, data literacy has become increasingly important. At almost every level, today’s health workers must be able to understand...8 min read
Best PracticesHow to Choose the Right CX ConsultantThe customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from start to finish in their engagement with a brand. Typical examples...4 min read
Best PracticesTips for increasing credit union member retentionFor the last month, we’ve been laser-focused on what is arguably the most critical concern for credit unions: member retention. First we explained the reasons...4 min read
Best PracticesYour Most Important Customers? Your EmployeesEmployee experience has become the term of the moment. Good employee experience is what HR professionals are striving to perfect, and what employees, of course,...5 min read
Best PracticesOur Takeaways from the 2023 CUNA GACThe Credit Union National Association (CUNA) recently hosted their annual Governmental Affairs Conference (GAC) in Washington, D.C. Focusing on the impact that policymakers have on...5 min read
Best Practices8 Ways to Create a Culture Your Employees LoveIf you’d asked an employer about “company culture” before the 1980s, they might have looked at you as if you were asking if there was...4 min read
Best PracticesHow Marketing Can Boost CU Member RetentionIf you work in the credit union space, you’re probably well aware of the importance of member retention. And if you’re not, you should definitely...5 min read
Best PracticesBridging the Top 5 Employee Experience GapsHave you checked in with your employees recently? When you’re working in big teams or across a large organization, it’s easy for individual dissatisfaction to...6 min read
Best PracticesPX as a Community Health Risk Assessment ToolIn recent years, healthcare providers have become increasingly focused on patient experience as a key metric for evaluating the quality of care provided. Quality of...4 min read
Best PracticesWhat Makes Credit Union Members Leave?Members are the lifeblood of any credit union. A high amount of member loyalty tends to bode well for the health of a credit union,...4 min read
Best PracticesWhy Company Culture Matters in 2023Company culture matters—to your current workforce as well as your future hires. A landmark Glassdoor survey found that nearly 80% of workers “consider a company’s culture” before...5 min read
Best PracticesTop Ways to Improve Employee EngagementWhat’s your company’s biggest asset? Many different things may pop into mind, from the products you sell to your customers. But the truth is, there...